OUR MISSION

To advance the health and well-being of our region through
comprehensive care in a Christian environment.

OUR VISION

To be the provider and employer of choice
for healthcare in the region we serve.

OUR VALUES

QUALITY
We commit to a culture that provides quality healthcare services through dedicated professionals who continually strive for excellence.

FAITH
We rely upon our Christian values to give us strength to heal and provide comfort to those in need.

INCLUSION
We intentionally create an environment of acceptance where all are valued and respected for who they are.

TEAMWORK
We work together for the safety and well-being of our patients and fellow co-workers.

INTEGRITY
We adhere to high moral principles and professional standards by committing to honesty, trust, respect, and transparency.

STEWARDSHIP
We sustain our mission by managing our resources in a responsible manner.

Faith

Treat others as you would like to be treated and deliver care in a caring and compassionate environment

1. Conduct yourself with high moral standards, and abide by the PMC mission and vision statements.
2. Inspire others with your positive and polite attitude
3. Serve with a heart of gratitude. Without our patients and their families, our organization would not exist

Quality & Integrity

Whatever you do, do it well and strive for perfection

1. Quality drives everything that we aim to accomplish within our core values.
   • Christian
   • Progressiveness
   • Service
   • Teamwork
2. Each employee represents Pikeville Medical Center. You only get one chance to make a first impression

Inclusion & Stewardship

We are committed to providing the highest quality of service and patient care in a friendly, competent, and respectful way. We will continually look for ways to improve and go above and beyond

1. Respect and protect our patients’/customers’ rights to privacy
2. Value every patient/customer. Remember they have a choice of healthcare providers
3. Ensure good follow through with patients/customers
   • A.C.T. (Acknowledge, Correct, Thank) when faced with a complaint or service recovery opportunity.

Teamwork

Working together in a spirit of professionalism, cooperation, and support

1. Treat co-workers with respect and appreciation
2. Environmental safety is everyone’s responsibility and duty
   • Respond immediately to hazards, injuries, and equipment needs. Report safety violations to supervisor
   • Keep work areas clean, neat and tidy. Pick up trash wherever you see it.
   • Report or clean up spills whenever you see them
3. Always support your fellow team members
   • Be respectful, encouraging and on time.
4. Remember it is a privilege to be part of the PMC team